WORK EXPERIENCE

ACTIVISION, Player Support Team (Microsoft)

Product Designer

Aug 2022 - Present

Sole designer on a new suite of internal support tools, working closely with product and engineering as we moved away from third-party platforms.
Structured agent experiences around delivering the right data at the right time, making complex information easier to find, reducing average handle time (AHT).
Designed tools for teams supporting millions of players across seasonal content and annual game launches in a live-service environment.
Built and maintained a design system across Player Support products to drive consistency and scalability.
Led internal accessibility workshops and built stakeholder support for WCAG and EAA-aligned design.

UI/UX Designer

May 2021 - Jun 2022

Designed tools and dashboards for video clip editing, asset management, and user administration.
Shaped user roles and permission systems to support complex access and workflow needs.
Worked closely with stakeholders and developers to define requirements and ship scalable internal tools in a fast-moving startup environment.

Bachelor of Science, Information Science and Data Analytics

Working full-time at Activision while enrolled

Relevant Coursework: Data Analysis; Privacy, Security and Ethics; UX Research; Information Architecture

Expected Dec 2028

Associate of Science, Computer Information Systems

Completed while working full-time at Activision

Relevant Coursework: HTML/CSS; JavaScript; PHP; SQL; Python

Jun 2026

Certification, UI Design

600+ hour intensive UI/UX training and mentorship program with industry experts.

Jul 2021