• Sole designer on a new suite of internal support tools, working closely with product and engineering as we moved away from third-party platforms.
• Structured agent experiences around delivering the right data at the right time, making complex information easier to find, reducing average handle time (AHT).
• Designed tools for teams supporting millions of players across seasonal content and annual game launches in a live-service environment.
• Built and maintained a design system across Player Support products to drive consistency and scalability.
• Led internal accessibility workshops and built stakeholder support for WCAG and EAA-aligned design.

• Designed tools and dashboards for video clip editing, asset management, and user administration.
• Shaped user roles and permission systems to support complex access and workflow needs.
• Worked closely with stakeholders and developers to define requirements and ship scalable internal tools in a fast-moving startup environment.

Manufacturing management taught me to think in systems, workflows, and real-world constraints, a foundation for how I approach complex product design today.

• Led day-to-day production operations, balancing scheduling, delegation, vendor coordination, and workflow management to support an efficient pipeline.
• Maintained inventory and batch record documentation for raw materials and finished goods in compliance with FDA requirements, reinforcing a strong foundation in process rigor, traceability, and quality control.

• Created strategies to grow membership and amplify programs across the org, contributing to a 278% increase in ERG membership during my tenure.
• Moderated conversations with prominent Latine figures for Activision and Treyarch speaking events, including Katya Echazarreta and Eunice Levis.
• Featured speaker for the company-wide “Press Pause” video series, speaking on the power of community and its impact on personal and professional life.

• Participated as a mentor in the NextGen Mentor Program, a 6-week program created by the Santa Monica Chamber Foundation and Santa Monica College.
• Provided mentoring, real-world insight, and coaching to students of color through a structured semester-based program.

• Visited youth artists in San Francisco as part of the ArtSpan Artist Mentors program.
• Supported youth in building leadership skills, practicing public speaking, and sharing their creativity with a wider audience.